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4 Ways Local Businesses Can Increase Customer Retention

4 Ways Local Businesses Can Increase Customer Retention

by Monique Danao | Nov 13, 2018 | Convert Calls into Customers, Improve Your Client Experience

Why is customer retention important to brick and mortar stores? It’s a lot easier to sell to old customers compared to first-timers. In fact, the Harvard Business Review found that acquiring a new customer is 5 to 25 times more expensive than retaining the ones you...

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