by Felix | Nov 21, 2018 | Convert Calls into Customers
At Felix, we’re in the business of phone calls. We advertise our clients online, and they get calls directly to their business. All they have to do is pick up the phone. Many businesses we hear from – not just our clients – mention that when they see an uptick...
by Felix | Nov 15, 2018 | Convert Calls into Customers
Oftentimes, the difference between making a sale and losing a customer lies in whether or not the caller feels heard and understood. So it’s important for someone answering the phone at a business to practice empathy. This is done through honing our empathy...
by Monique Danao | Nov 13, 2018 | Convert Calls into Customers, Improve Your Client Experience
Why is customer retention important to brick and mortar stores? It’s a lot easier to sell to old customers compared to first-timers. In fact, the Harvard Business Review found that acquiring a new customer is 5 to 25 times more expensive than retaining the ones you...
by Felix | Oct 17, 2018 | Client Case Studies, Convert Calls into Customers
When Mike Porter, CEO of Speed’s Towing noticed that an increase in SEO didn’t align with an increase in sales, he got on the phone. “What we were finding is that we were spending all this money and the sales hadn’t returned for us. I called my SEO...
by Felix | Sep 17, 2018 | Convert Calls into Customers
While we’d love to tell you never to put a phone call on hold, we know that’s not realistic. You’re busy, you’re running your business, it’s inevitable. However, studies have shown that people actually switch brands when they’re tired of being put on hold. So we’ve...
by Felix | Aug 27, 2018 | Convert Calls into Customers
Have you ever tried calling a company only to be disappointed that no one picked up? Or have you been directed to a confusing and lengthy voicemail? It can be pretty frustrating as a customer. But if this describes your own business, chances are, you’ve lost potential...
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