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Get to Know Your Customer in 5 Steps

Get to Know Your Customer in 5 Steps

by Felix | Nov 30, 2018 | Improve Your Client Experience

As a business owner it’s important to know your customers. We don’t mean know their names, we mean know them on a deeper level. What are their professions? Challenges? What draws them to your business? Where do they spend time online? What are their...
4 Ways Local Businesses Can Increase Customer Retention

4 Ways Local Businesses Can Increase Customer Retention

by Monique Danao | Nov 13, 2018 | Convert Calls into Customers, Improve Your Client Experience

Why is customer retention important to brick and mortar stores? It’s a lot easier to sell to old customers compared to first-timers. In fact, the Harvard Business Review found that acquiring a new customer is 5 to 25 times more expensive than retaining the ones you...
Word of Mouth Marketing in 4 Steps

Word of Mouth Marketing in 4 Steps

by Felix | Oct 16, 2018 | Improve Your Client Experience, Small Business Marketing

Existing Clients are Your Best Advocates Word of Mouth Marketing (WOMM) is considered one of the most valuable and effective marketing strategies businesses can use. WOMM is exactly what it sounds like: marketing done by word of mouth. It’s a form of promotion where...
How to Handle No-Shows at Your Medical Practice

How to Handle No-Shows at Your Medical Practice

by Felix | Oct 8, 2018 | Felix Medical, Improve Your Client Experience

If you own or operate a medical practice, no-shows are a drag. They’re an inconvenience and waste everyone’s time – not to mention money. And unfortunately, they’re not uncommon. Research shows that 42% of appointments in the US are no-shows. If you...
Quick Tips for Easy Client Follow Ups

Quick Tips for Easy Client Follow Ups

by Felix | Oct 1, 2018 | Felix Home Services, Improve Your Client Experience

While finding new customers is incredibly important for your home service business, retaining the old ones is also crucial too. Successfully completing a job for a client leaves positive feelings on both sides. The immediate period after you’ve completed the service...

Recent Posts

  • 2018 in Review
  • How to Use Email Marketing to Grow Your Medical Practice
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  • Five Common Hiring Mistakes by Small Businesses
  • Get to Know Your Customer in 5 Steps

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