by Felix | Nov 30, 2018 | Improve Your Client Experience
As a business owner it’s important to know your customers. We don’t mean know their names, we mean know them on a deeper level. What are their professions? Challenges? What draws them to your business? Where do they spend time online? What are their...
by Monique Danao | Nov 13, 2018 | Convert Calls into Customers, Improve Your Client Experience
Why is customer retention important to brick and mortar stores? It’s a lot easier to sell to old customers compared to first-timers. In fact, the Harvard Business Review found that acquiring a new customer is 5 to 25 times more expensive than retaining the ones you...
by Felix | Oct 16, 2018 | Improve Your Client Experience, Small Business Marketing
Existing Clients are Your Best Advocates Word of Mouth Marketing (WOMM) is considered one of the most valuable and effective marketing strategies businesses can use. WOMM is exactly what it sounds like: marketing done by word of mouth. It’s a form of promotion where...
by Felix | Oct 8, 2018 | Felix Medical, Improve Your Client Experience
If you own or operate a medical practice, no-shows are a drag. They’re an inconvenience and waste everyone’s time – not to mention money. And unfortunately, they’re not uncommon. Research shows that 42% of appointments in the US are no-shows. If you...
by Felix | Oct 1, 2018 | Felix Home Services, Improve Your Client Experience
While finding new customers is incredibly important for your home service business, retaining the old ones is also crucial too. Successfully completing a job for a client leaves positive feelings on both sides. The immediate period after you’ve completed the service...
Recent Comments